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New Zoom virtual agent aims to transform customer support
Unified Communications

New Zoom virtual agent aims to transform customer support

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

By Gaurav Sharma • 3 min read • Thu, 26th Jan 2023
Zoom announces new features to make meetings better in 2023
Virtualisation

Zoom announces new features to make meetings better in 2023

Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.

By Gaurav Sharma • 4 min read • Fri, 13th Jan 2023
Tuesday busiest day for Zoom calls – and other insights
Unified Communications

Tuesday busiest day for Zoom calls – and other insights

Tuesday is the busiest day of the week for Zoom calls, while January and October see the most action, according to new figures released by Zoom.

By Shannon Williams • 6 min read • Fri, 30th Dec 2022
What MSPs need to know about work migrations
Unified Communications

What MSPs need to know about work migrations

End users en masse have turned to applications like Microsoft Teams, Zoom, Slack, Google Hangouts and other workplace collaboration tools.

By Tosin Vaithilingam • 4 min read • Thu, 22nd Dec 2022
Zoom is a UcaaS leader, notes 2022 Gartner Magic Quadrant
Unified Communications

Zoom is a UcaaS leader, notes 2022 Gartner Magic Quadrant

Zoom celebrates its third consecutive time in the leader's quadrant, and its offerings in this space include Team Chat, Phone, Meetings, and Whiteboard.

By Gaurav Sharma • 3 min read • Tue, 6th Dec 2022
Zoom rolls out updates and innovations at flagship conference
Productivity

Zoom rolls out updates and innovations at flagship conference

Most notably, Zoom underscored the next step in its platform evolution with the beta launch of new product productivity tools: Zoom Mail and Calendar.

By Catherine Knowles • 5 min read • Fri, 18th Nov 2022
Poly levels up hybrid working with Studio System relase
Unified Communications

Poly levels up hybrid working with Studio System relase

Poly teams up with HP to launch Poly Studio Systems for Zoom Rooms, providing flexible solutions for varying room sizes.

By Catherine Knowles • 3 min read • Wed, 16th Nov 2022
ServiceNow and Zoom expand ongoing partnership
Hybrid & Remote Work

ServiceNow and Zoom expand ongoing partnership

ServiceNow and Zoom have expanded their partnership to offer better connectivity and collaboration solutions for customers.

By Mitchell Hageman • 2 min read • Thu, 10th Nov 2022
Poly and HP collaborate on Studio Systems for Zoom Rooms
Unified Communications

Poly and HP collaborate on Studio Systems for Zoom Rooms

Poly has unveiled Poly Studio Systems for Zoom Rooms, powered by HP, to redefine how work is undertaken with award-winning offerings.

By Zach Thompson • 3 min read • Wed, 9th Nov 2022
Poly expands portfolio of Teams and Zoom-certified devices
Unified Communications

Poly expands portfolio of Teams and Zoom-certified devices

Poly's product portfolio is designed for every meeting space and work style, providing more significant meeting equity and collaboration worldwide.

By Gaurav Sharma • 5 min read • Fri, 14th Oct 2022
Exclusive: Home Live Group connects home buyers and renters with properties
Digital Entertainment

Exclusive: Home Live Group connects home buyers and renters with properties

COVID-19 brought Home Live to the attention of the real estate industry as agents and property managers as they hit limitations.

By Nadine Rogers • 3 min read • Thu, 15th Sep 2022
Exclusive: Zoom shares insight into growing channel presence across ANZ
Unified Communications

Exclusive: Zoom shares insight into growing channel presence across ANZ

Zoom has had a steady sales presence across Australia and New Zealand since 2017 and has since started to pave its own unique channel strategy in the region.

By Mitchell Hageman • 4 min read • Thu, 15th Sep 2022
Zoom expands its platform by adding Zoom Team Chat feature
Unified Communications

Zoom expands its platform by adding Zoom Team Chat feature

Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.

By Nadine Rogers • 2 min read • Wed, 14th Sep 2022
Zoom appoints Greg Tomb as President
Unified Communications

Zoom appoints Greg Tomb as President

Zoom hires Greg Tomb as new president, bringing over 20 years of experience from Google Cloud; will oversee go-to-market strategy and revenue efforts.

By Zach Thompson • 2 min read • Fri, 17th Jun 2022

Stories from Other Regions

Zoom stories

Poly and Microsoft help the Plenary Council of Australia
Unified Communications

Poly and Microsoft help the Plenary Council of Australia

The Plenary Council of Australia has turned to Microsoft and Poly to help organisers pivot to hosting the First Assembly in a hybrid and distributed format.

By Mitchell Hageman • 2 min read • Wed, 16th Nov 2022
Zoom successfully completes IRAP Security Assessment
Risk & Compliance

Zoom successfully completes IRAP Security Assessment

The IRAP is an information security requirements program developed by the Australia Signals Directorate (ASD).

By Mitchell Hageman • 2 min read • Mon, 14th Nov 2022
Kodum appoints Richard Wahl as senior technology consultant
EduTech

Kodum appoints Richard Wahl as senior technology consultant

Kodum NZ welcomes Richard Wahl, a senior tech consultant with expertise in digital integration, lighting and security systems, and bespoke solutions.

By Zach Thompson • 2 min read • Sat, 6th Aug 2022